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Tributes have been paid to a “popular and valued” emergency call handler, who has died aged 28.

Louise Thomas, from Cefn Hengoed, had worked as a 999 call handler at the Welsh Ambulance Service in Cwmbran since August 2019.

Louise had a genetic condition and had been recently diagnosed with cancer and was undergoing treatment.

She passed away on April 9 at the University Hospital of Wales in Cardiff.

Her funeral will be held this week.

Penny Durrant, who works as the ambulance service’s Clinical Contact Centre Manager in Cwmbran, paid tribute to Louise, describing her as a “popular and valued member of the team”.

She said: “Despite the challenges with her health resulting in periods of absence, she was always eager to return to the job that she loved.

“Louise’s loss has been felt deeply by everyone here at Vantage Point House in Cwmbran and I’m sure all of us at #TeamWAST extend our deepest sympathies to Louise’s family, friends and colleagues at this difficult time.”

Louise’s colleague Kayleigh Donaldson, who also works as a call handler, said: “Louise loved life and knew how to have fun.

“Her positive thinking and funny wit always got us laughing every single shift. 

“She loved the job and being part of ‘Team Green’ and it was an absolute pleasure to have known her.”

Jason Killens, Chief Executive of the Welsh Ambulance Service NHS Trust, said: “Although Louise had only worked with us for a short while, she made a lasting impression on her friends and colleagues, who I know will miss her dearly.

“Our thoughts and sympathies are with Louise’s loved ones at this difficult time.”