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Value-for-money questions over council’s Information Station move

Newport | Nicholas Thomas - Local Democracy Reporting Service | Published: 13:36, Thursday October 23rd, 2025.
Last updated: 13:36, Thursday October 23rd, 2025

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The former Information Station, Queensway, Newport, pictured in June 2025
The former Information Station, Queensway, Newport, pictured in June 2025

Newport City Council has faced value-for-money questions over moving its Information Station for public services.

Cllr Matthew Evans, who leads the council’s Conservative opposition group, alleged nearly £2 million had been “squandered” on relocating from the city’s former railway building to the Central Library.

“It’s like rearranging deckchairs on the Titanic,” he said. “The outcome is an underutilised prominent building on Queensway and an underutilised Information Station only open three days a week.”

Newport City Council rejected the claim money was “squandered” and said the investment had helped “consolidate services in an accessible and convenient location” at the library building.

But a reinvention of the Queensway site as a co-working space has proved short-lived, with its initial tenants, Tramshed Tech, leaving after a year and a half.

Newport Central Library, pictured in July 2024
Newport Central Library, pictured in July 2024

Cllr Evans said he was “very sorry to hear that Tramshed Tech pulled out”, adding he wanted to see more “innovative businesses in the city centre”.

Tramshed Tech, which was contacted for comment, has since “merged” its city operations with its other site in Griffin Place – a move it said on its website would “provide an even better experience for our Newport community”.

Commenting on the Information Station, Cllr Evans said he was “mystified why the council pulled out of there in the first place”.

Newport City Council signed a 16-year lease for the Queensway premises in 2012, but a spokesperson said the authority’s wider ambitions for a multi-agency Information Station were “never fully realised”.

“Since then, there have been significant changes in how the council operates due to a combination of advances in technology, significant financial challenges faced by the public sector, and the pandemic,” they explained.

It was decided it “would make a better use of council assets and resources” to move services to the Central Library in John Frost Square – at the city’s “heart” unlike the “somewhat isolated” Queensway site, the spokesperson added.

John Frost Square, Newport
John Frost Square, Newport

Cabinet members then “agreed to seek an alternative commercial use” for the ground and first floors of the Queensway premises in 2022.

Following a £1.3 million Welsh Government grant supported the Central Library renovations – and following a question from Tory councillor David Fouweather – the council said it had agreed to contribute £450,000 towards refitting the Queensway site for commercial use.

The council confirmed the overall works ended up costing £1.724 million.

Public toilets and new basketball courts among plans for city park

Despite the local authority’s aspirations to sub-let the old Information Station on a commercial basis, the site is currently used for a range of council services.

These include employment skills training and a “drop-in zone” for young people with support on education, work, housing, finance and budgeting.

The council spokesperson also said it was “unlikely that further costs would need to be incurred if another operator was found” for the Queensway site.

The authority “will continue to look for other potential tenants to try and maximise the financial return on the council’s investment in the building”.

Meanwhile, the council stands by its decision to renovate the Central Library and move services there, arguing it has led to a “busy and well-used” building which is “in stark contrast to how it was before the refurbishment and relocation”.

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