More than three quarters of residents living in Caerphilly County Borough are satisfied with the services provided by the council, according to a recent survey.
The council’s Household Survey is a bi-annual questionnaire sent to 10,000 homes from all sections of the community to gather feedback on the council and its services.
78% of respondents said they were, overall, satisfied with the overall service provided by the Council – higher than its target of 65%.
Cllr Allan Pritchard, leader of council said: “We are delighted with the positive feedback received from local residents and I would like to thank everyone who took part in our survey for their contributions.
“The council has many targets and objectives, so it is important that we listen to local people and set priorities in order to measure our success and track progress.
“The last two years have seen the sharpest rise in all of the previous household satisfaction surveys undertaken to date and indicates that we are addressing the views expressed to us by residents throughout our county borough.”
Other key findings of the survey included:
- Net satisfaction with the overall service provided by the Council increased from 44% in 2009 to 56% in 2011
- The Upper Rhymney Valley has the lowest level of net satisfaction (26%) and Caerphilly Basin has the highest level (66%)
- Three quarters of respondents were satisfied with their neighbourhood and over half with their local town centre for shopping, an improvement from 2009
- Respondents from the Upper Rhymney Valley had the lowest levels of satisfaction with their neighbourhood and their local town centre
- There has been an improvement since 2009 in the proportion of respondents who feel the quality of life in their neighbourhood and local town centre has got better during the last 12 months
- There are very high levels of satisfaction with all aspects of recycling and refuse services
- Dog fouling, the condition of pavements/walkways and litter/waste accumulation were the biggest problems that respondents felt affected the appearance of their streets
- There were high levels of satisfaction with leisure, learning and cultural activities, particularly Llancaiach Fawr, the Winding House Museum and country parks
- There were high levels of satisfaction with most aspects of the local bus service, particularly the provision of bus stops and the frequency of bus services.
Caerphilly County Borough Council Household survey 2011 – Initial Analysis Report