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Caerphilly County Borough Council has agreed to apologise to a resident who raised a complaint regarding social services.

In a complaint taken to the Public Services Ombudsman for Wales, the resident, referred to as Ms A, said the council had failed to respond to the majority of issues she had raised with them.

According to the Ombudsman, Ms A said the council had inaccurately claimed it had addressed the issues in a previous meeting. Ms A said she was told that the meeting was not the appropriate forum to discuss her concerns.

The Ombudsman has published a summary of the complaint and its outcome on its website, but has not revealed any further information about the case.

It agreed there was “no evidence” that Ms A’s concerns had been previously discussed and said the council had not followed its own complaints process by only responding to one of her concerns.

The Ombudsman decided to settle the complaint without an investigation. It sought, and gained, the council’s agreement, within two weeks, to apologise to Ms A, and to respond to her complaint in line with Stage 1 of the council’s social services complaints policy.