Caerphilly Observer
Member Sign in Manage Membership
Become a Member - no ads
Menu
  • News
    • Senedd
    • Business
    • Newport
    • Opinion
  • Sport
    • Rugby union
    • Football
  • Membership & Subscriptions
  • Notices
  • Obituaries
  • About
    • Advertise
  • Sponsored Content
Menu

Thomas Cook stores to reopen after Hays deal

News | Alexia Conrath | Published: 12:30, Thursday October 24th, 2019.

Kim Chamberlain from Caerphilly’s new Hays Travel store

 

Staff at a former Thomas Cook store have spoken of their delight at being back at work after part of the failed travel agency was bought by Hays Travel.

Independently-owned company Hays Travel bought 555 stores from stricken Thomas Cook – including its stores in Caerphilly town and Blackwood. Both have now reopened.

Catherine Williams worked for Thomas Cook for 26 years and was one of three staff at the Caerphilly store who initially lost their job.

Catherine said: “We went from a very bad situation to a really good one.”

The Thomas Cook store on Cardiff Road, Caerphilly

Colleague Kim Chamberlain, who had worked for Thomas Cook for six years, said it had been a difficult time – especially being a mother. However, being back meant she could continue to look after her customers and praised Hays for having faith in the store.

She said: “It’s important for us to be able to help the customers we used to help and be back for them.”

Customers have already given them a warm welcome with passers-by giving them the thumbs up and boxes of chocolate handed in.

The store is currently undergoing a transformation with the removal of Thomas Cook branding.

A similar story is also happening in Blackwood, where staff are already back at the former Thomas Cook shop in Market place.

Latest News

  • 10 Chapel Street, Aberbargoed, pictured in July 2025
    Residents ‘frightened’ of parking pressures unable to stop HMO conversionFriday, January 16, 2026
  • Ruperra Club, Trethomas, pictured in June 2025
    Club could have hours cut after neighbour complaints of ‘intrusion’ and noiseFriday, January 16, 2026
  • A variety of stalls were set up along Cardiff Road as part of the Little Cheese festival
    Council’s events lineup for 2026 confirmedFriday, January 16, 2026
  • The Tour of Britain came through Caerphilly town centre
    Cycling’s Tour de France coming to Caerphilly next yearFriday, January 16, 2026
  • Aerial view of Gelliargwellt Uchaf Farm and quarry, with Gelligaer to the north-east
    Quarry extension approved after locals complain of ‘endless nightmare’Thursday, January 15, 2026
  • Caerphilly Ladies Choir is marking its 60th anniversary
    Caerphilly Ladies Choir to celebrate 60th anniversaryThursday, January 15, 2026

Find out how the communities of Caerphilly County Borough get their names

Caerphilly

Legal & Public Notices

  • Notice of application for a variation of a premises licence: Morgan Jones Bowling ClubThursday, January 15, 2026
  • Caerphilly County Borough Council public noticesThursday, January 8, 2026
  • Caerphilly County Borough Council public noticesThursday, December 11, 2025
  • Caerphilly County Borough Council public noticesThursday, November 27, 2025
© 2009-2024 Caerphilly Media Ltd, Caerphilly Miners Centre for the Community Watford Road Caerphilly, CF83 1BJ. Incorporated in Wales No. 07604006.