Support quality, independent, local journalism…that matters

From just £1 a month you can help fund our work – and use our website without adverts. Become a member today

A new project will identify Newport residents who are missing out on benefits payments.

The city council has joined LIFT, a pilot scheme using data to identify and contact households which could be eligible for unclaimed benefits.

Policy in Practice, the analytics firm behind the scheme, has calculated more than £2 billion of benefits and support is unclaimed in Wales each year.

“We believe there are families and individuals who may be facing financial pressures but are unaware that they could be receiving financial assistance,” said Cllr Dimitri Batrouni, the leader of Newport City Council. “Using data as part of this pilot scheme will help us to identify them and let them know they are entitled to support.”

The council said it will raise awareness of unclaimed benefits over the course of the 12-month pilot, and will also inform residents about other savings they may be able to claim – such as council tax reductions, free school meals or reduced broadband costs.

Cllr Pat Drewett, the city council’s cabinet member for communities and poverty reduction, said joining the LIFT scheme “means we will be able to reach people who are missing out on crucial payments, including pension credit and council tax reduction, helping them to meet financial demands on their household budgets”.

The city council has committed £50,000 to the project, and is one of 11 local authorities in Wales taking part in LIFT.

It said it will communicate advice to residents using various methods, but will not make unsolicited calls asking for personal information.

Any residents who have concerns regarding communications they receive should contact the council by calling 01633 656656.

Meanwhile, the Welsh Government is continuing to offer a benefit uptake campaign, Claim What’s Yours.

The service offers free and confidential advice for people applying for various support including Pension Credit, Personal Independence Payment (PIP) or Carers’ Allowance.

The Claim What’s Yours 0800 702 2020 helpline, run by Citizens Advice, supported more than 36,000 last year.

“Many people come to Citizens Advice wanting help but not knowing where to start,” said adviser Dylan Jordan. “We check they’re getting the money they are entitled to and any urgent support they need right now.

“It might be a food parcel, a fuel voucher, or just a bit of help with the cost of school uniforms through the Welsh Government. We will try our best to help you move forward.”

Jane Hutt, the Welsh Government’s social justice secretary, added: “Whether you’re struggling with daily expenses, managing debt, or unsure about what help is available, there is support for you in claiming the financial help you’re entitled to.”