Caerphilly Observer
Member Sign in Manage Membership
Become a Member - no ads
Menu
  • News
    • Senedd
    • Business
    • Newport
    • Opinion
  • Sport
    • Rugby union
    • Football
  • Membership & Subscriptions
  • Notices
  • Obituaries
  • About
    • Advertise
  • Sponsored Content
Menu

Council’s move to new social care data system hits ‘technical problems’

Newport | Nicholas Thomas - Local Democracy Reporting Service | Published: 15:08, Wednesday September 3rd, 2025.
Last updated: 15:08, Wednesday September 3rd, 2025

Support quality, independent, local journalism…that matters

From just £1 a month you can help fund our work – and use our website without adverts. Become a member today

Newport Civic Centre
Newport Civic Centre

Plans to move Newport residents’ social care data to a new system have hit “various technical problems”, but are on track to be completed by October 2026.

Councils in Wales are currently setting up alternatives to the WCCIS data management system, which will become defunct next year.

In Newport, there is “still a way to go, but all the building blocks are in place”, Tanya Evans, the council’s strategic director of social services, told a committee on Tuesday.

A report states the WCCIS replacement “needs to be in place by spring 2026 to enable continued access” to residents’ social care information.

But Ms Evans said the council wasn’t currently expecting the new system to be up and running until later that year.

New care home on Whiteheads site could create 60 jobs

“The timelines have shifted a bit,” she said, adding the switchover was a “very complex piece of work” and it wasn’t just Newport “going through it”.

The city council took the lead on purchasing a WCCIS alternative, called Mosaic, on behalf of the five local authorities in the Gwent region – also including Blaenau Gwent, Caerphilly, Monmouthshire and Torfaen.

Previously, it was reported that some councils faced six-figure costs to move the data to the new system, and they were hopeful the Welsh Government would help foot the bill.

During the committee meeting in Newport, Cllr Debbie Harvey sought reassurances the council had “safety measures” in place to protect residents’ personal information in the event of further delays or issues.

Councils facing hefty bill to move data to new social care system

Ms Evans described the data as “highly confidential” and said the council would “mitigate” any emerging risks.

She added Wales-wide meetings were held every two months among councils working on their WCCIS replacements, as well as monthly meetings among the local authorities in Gwent.

This would “ensure we can move smoothly from one system to another”, she added.

Ms Evans said staff would be trained on the new system, adding “from what I’ve seen we have excellent expertise, both within the region and within Newport”.


Sign-up to our daily newsletter


Support quality, independent, local journalism…that matters

From just £1 a month you can help fund our work – and use our website without adverts.

Become a member today

LDRS

Latest News

  • The National Library of Wales, Aberystwyth
    National Library on high alert over cyber attacksFriday, October 10, 2025
  • Aerial Image of the proposed development site (marked roughly in yellow) next to Coedcae Road, Abertridwr
    Plans for 17 new homes finally get thumbs upFriday, October 10, 2025
  • Caerphilly Sport Awards 2025 finalists announcedFriday, October 10, 2025
  • St Peter's Church, Deri, pictured in July 2025
    Church and hall could be transformed into two new homesFriday, October 10, 2025
  • Premier Stores in Bedwlwyn Road, Ystrad Mynach, pictured in June 2025
    Five flats proposed for space above shopFriday, October 10, 2025
  • Stock image
    Landlords count the costs of building safety billFriday, October 10, 2025

Find out how the communities of Caerphilly County Borough get their names

Caerphilly

Legal & Public Notices

  • Caerphilly County Borough Council public noticesThursday, October 2, 2025
  • Notice of application for a premises licence: Hanbury Road, BargoedThursday, September 25, 2025
  • Notice of application for a variation of a premises licence: Pontygwindy Industrial EstateThursday, September 18, 2025
  • Caerphilly County Borough Council public noticesThursday, September 18, 2025
© 2009-2024 Caerphilly Media Ltd, Caerphilly Miners Centre for the Community Watford Road Caerphilly, CF83 1BJ. Incorporated in Wales No. 07604006.