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‘Building relationships and forward-thinking’ are behind a Caerphilly-based IT firm’s growth, its co-founder has said.

Excellence IT, which is based on Pontygwindy Industrial Estate, has secured a number of prominent contracts in the defence, fintech, and manufacturing sectors over the past year.

The firm, which specialises in fully-managed IT support, infrastructure, cyber security, and training, has seen a 40% growth in its seven-figure revenue since 2023.

The company is one of the few accredited Dell Gold Partners in Wales – a certification from the computer manufacturer indicating technical expertise. It’s also revenue-based, meaning only certain-sized firms are eligible.

Founded in 2002 by owners Andy Beer and Andy Jarlett-Green, the company now has 19 members of staff – a number it is hoping to increase with the recruitment of an infrastructure engineer and a cloud technician.

Mr Beer said: “Since founding the business over 20 years ago, we’ve always emphasised building relationships, both with our customers and our staff. It’s why we’ve been fortunate to see continual growth in the business year after year, and combined with our focus on the future, it’s what keeps us ahead of the curve.

“We’ve long been advocates for cloud technology and support, which paid off during the Covid crisis as many companies suddenly found themselves having to operate almost entirely remotely.

“We had been 100% cloud many years before Covid, which helped with a quick transition to serving our clients when lockdown came.”

He continued: “Thanks to our way of working, our clients were already ahead and so found the process far less of an upheaval.

“This led to us gaining more clients which, in turn, allowed us to take on and train more staff, resulting in us having the capacity to service a range of new contracts across a number of sectors – something we are confident in continuing as we grow our team further.”  

Meanwhile, Mr Jarlett-Green spoke of how the need for responsive IT support was greater now than ever.

He said: “The technological world is changing faster than ever before. The rise in AI tools is accelerating the ability and efficiency of other software, meaning we can get more done at a faster pace with fewer resources. 

“However, this also means that we rely more on our systems than before, meaning it’s more important now than ever to ensure our technology works, is safe and is being used correctly. This, along with our growing reputation for IT support and cyber security, is why we are confident we will continue to build on our recent growth now and into the future.”