Caerphilly County Borough residents are among those least satisfied with the Welsh NHS according to a survey.
The Welsh Government’s National Survey for Wales spoke to 14,500 people about the quality of their services, their well-being and safety.
Despite a positive reaction to the NHS in Wales, in Caerphilly County Borough 13% were dissatisfied with their most recent GP and hospital care.
The highest level of dissatisfaction was in Caerphilly and Newport, part of Aneurin Bevan University Health Board (ABHUB), and Rhondda Cynon Taff.
Residents of Newport and Caerphilly were most likely to believe they were not treated with dignity or respect at hospitals and ABUHB was the worst performer in terms of patient satisfaction.
Katherine Murphy, Chief Executive of the Patients Association, said: “These figures are worrying particularly because we raised similar concerns about other hospitals to the Welsh Health Secretary last year.
“Patients who visit GPs and hospitals covered by ABUHB deserve high quality safe care that maintains their dignity at all times in all care settings.”
An ABUHB spokesperson said: “Set in the context of the many thousands of patients that are treated and cared for every day in the local NHS, it is encouraging that most people say they are happy with the treatment and care they have received.
“Staff within ABUHB are continually striving to drive up standards and improve the quality of the care they provide.”
The NHS fared better than council services, although Caerphilly residents are among the happiest in Wales with their local authority.
In Caerphilly, 36% of those questioned were dissatisfied with the services provided by the council – the second lowest to Cardiff – and over 60% agreed the council provide high quality services, the highest in Wales.
Caerphilly County Borough Council Leader, Cllr Keith Reynolds, said: “This is a vote of confidence in the authority and we are delighted to see that local people have such a positive view about the council and the services we provide.”
Blackwood Labour councillor, Nigel Dix, said the survey shows his constituents are happy.
He said: “Blackwood is a brilliant town. It’s got good amenities, good bus routes, beautiful surroundings and a thriving town centre that has bucked the trend, with the help of business at Blackwood Gate.
“The large investment of the new cinema will attract more people and business and residents are excited about it.
“As a council we have had governance issues and we have to hold our hands up to that and all councillors have the responsibility to make sure it never happens again, – but the survey shows the services we provide are great.”
Across Wales 92% of people were happy with primary school education, 85% with secondary schools, but only 45% of under 65s were able to keep up with their bills.