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Free help available for poor digital TV reception as 4G rolled out across Caerphilly County Borough

News | | Published: 17:00, Friday November 20th, 2015.

Television viewers who notice interference while watching free-to-air digital terrestrial services may be able get help to fix their signal.

As 4G mobile internet services roll out across Caerphilly County Borough, households may face interference with Freeview, which is received through an aerial.

This is because some 4G signals operate at a frequency similar to the one that Freeview is broadcast at.

Industry organisation at800 is offering help to Freeview users suffering from interference.

Ben Roome, CEO of at800 said: “New 4G mobile masts are bringing mobile broadband to Caerphilly, but they do have the potential to disrupt TV reception for some households. We’re already helping viewers in the area and continue to offer support. We want to ensure that people know it’s our role to fix any disruption to Freeview due to 4G at 800 MHz and that there’s no charge for our support.”

For more information call 0808 13 13 800.

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